Support

How can we help?

Answers to common questions about shipping, returns, warranty, orders, and more — because we want you to game with confidence.

Track an order

Check the live status of a recent purchase.

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Shipping

Delivery times, rates, and international shipping.

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Returns

30-day returns on unused items in original packaging.

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Warranty

Coverage details and how to make a claim.

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Frequently asked questions

Shipping

Free standard shipping on all orders across Nepal.
Standard delivery takes 2–5 business days depending on your location.
Express delivery (1–2 business days) is available at checkout for an additional fee.
Orders are processed within 24–48 hours of placement.

Returns

Returns are accepted within 30 days of delivery for unused items in original packaging.
Start a return from your account dashboard or contact our support team.
Refunds are issued to your original payment method within 5–7 business days of us receiving the return.
Return shipping costs are covered by the customer unless the item is defective or incorrect.

Warranty

Every product we sell includes a manufacturer warranty ranging from 1 to 5 years — details are listed on each product page.
Register your purchase with us for faster claims processing and support.
Warranty covers manufacturing defects; it does not cover accidental damage, liquid damage, or normal wear and tear.
We're here to guide you through the warranty claim process — just contact us.

Still need help?

We're here for you. Reach out anytime and our team will get back to you as soon as possible. 📧 Email: sales@zorag.co 📞 Phone: +977-9706230962 🕐 Hours: Sun–Fri, 10:00 AM – 8:00 PM NPT 📍 Visit us: In-store

sales@zorag.coSun–Fri, 9am–10pm PT

Contact support

How can we help?

Track an order

Shipping

Returns

Warranty

Frequently asked questions

What is your shipping policy?

How do returns work?

Do products come with a warranty?

Are the products you sell authentic?

Can I visit your physical store?

Can I change or cancel my order?

Do you offer bulk or business pricing?

Do you deliver outside Nepal?

Shipping

Returns

Warranty

Still need help?

How can we help?

Track an order

Shipping

Returns

Warranty

Frequently asked questions

What is your shipping policy?

How do returns work?

Do products come with a warranty?

Are the products you sell authentic?

Can I visit your physical store?

Can I change or cancel my order?

Do you offer bulk or business pricing?

Do you deliver outside Nepal?

Shipping

Returns

Warranty

Still need help?